Terms of Use & Sale

These rules apply when you use 16miles.ca or order from 16 Mile. By using the site, you agree to these terms and the policies linked below.

Effective date: August 22, 2026

Adults 19+ only

You must be at least 19 years old and legally able to receive the products at the destination. You must provide truthful account, age, contact, delivery, and payment information. Valid government-issued identification may be required before an order is handed over. An order may be refused or cancelled if age or identity cannot be verified.

Where service is available

Local same-day delivery is available only to Milton-area addresses we serve. Canada Post shipping is available only to Canadian addresses and products we are allowed to ship. Seeing a delivery option or estimate at checkout does not guarantee that we can accept the order.

Product listings and sample items

We try to keep product names, types, weights, ingredients, cannabinoid information, images, prices, and stock accurate. Natural products may vary in appearance, and manufacturers may update packaging or product information.

Products marked as samples are shown only as examples and cannot be ordered.

Prices, taxes, fees, and promotions

Prices are shown in Canadian dollars and include tax. We do not add a separate tax charge at checkout. Delivery or shipping fees and discounts are shown before you place the order. The local order minimum is $25. Local delivery is free when you spend $40 or more. Canada Post shipping currently costs a flat $25.

Promotions, rewards, and coupons may have minimums, expiry dates, product exclusions, or limits on combining offers. Orders of $40 or more include a complimentary sample chosen by us while supplies last. We may correct a price or promotion error before accepting an order.

Placing and accepting an order

Placing an order does not mean we have accepted it. We may first check stock, your address, age, and payment. We may cancel an order because of an obvious error, suspected fraud, an out-of-stock product, an address we cannot serve, a failed age check, or a legal or safety concern. If we cancel after receiving payment, we will return or credit the payment as required.

Payment

Payment options depend on where the order is going. e-Transfer instructions appear after checkout. Send the exact total to the email address shown. In the message, write only your name and order number. Never send us your banking password. We start e-Transfer orders after the payment is confirmed. For local cash orders, have the exact total ready when the driver arrives.

Delivery and mail order

Most local orders arrive in about 1–2 hours after they are confirmed, but we cannot guarantee a delivery time. Traffic, weather, distance, busy periods, payment delays, and building access may cause delays. Someone who is 19 or older must receive the order, and we will not leave it unattended.

Canada Post delivery dates are carrier estimates and are not guaranteed by 16 Mile. Tracking, proof-of-age, pickup, attempted-delivery, and carrier rules may apply. Customers are responsible for a complete, deliverable address and for collecting a package within the carrier’s stated period. See the Delivery Policy for full local and mail-order details.

Changes, cancellations, and product issues

Contact us immediately if the address, product, or quantity is wrong. We may not be able to change or cancel an order after packing or delivery has started. Sales are final, so we do not offer refunds if you change your mind. If an item is wrong, damaged, defective, or not as described, contact us immediately and keep the product and packaging. We may offer an exchange, replacement, or store credit. Read the Refund & Order-Issue Policy for details.

Accounts and acceptable use

You are responsible for activity under your account and for keeping its credentials secure. Do not use the site to break the law, misrepresent your identity or age, interfere with the site, test its security without written permission, scrape protected information, place fraudulent orders, resell products unlawfully, or harm another person. We may restrict access or cancel orders when reasonably necessary to protect the service, customers, or legal compliance.

Website availability and information

We may change or temporarily pause site features, products, delivery areas, prices, or hours. We do our best to keep the site working and accurate, but cannot promise that it will always be available or error-free. Our guides and flower grades are general product information, not medical advice or a promise of a particular effect.

Privacy

Our Privacy Policy explains how we collect, use, disclose, safeguard, and retain personal information.

Responsibility and applicable rights

To the extent permitted by law, 16 Mile is not responsible for indirect or consequential loss caused by use of the site, delivery delays outside our reasonable control, or misuse of products. Nothing in these terms excludes or limits a right, remedy, warranty, or liability that applicable law does not permit us to exclude or limit.

These terms are governed by the laws applicable in Ontario and Canada. If one part is unenforceable, the remaining terms continue to apply. These terms, together with the policies and order details shown at checkout, form the agreement for use of the service.

Changes and contact

We may update these terms as the service or legal requirements change. The effective date above shows the latest revision. Continued use after an update means the revised terms apply to later use and orders.