Answers to common questions about ordering, payment, delivery, flower grades, and what to do if something goes wrong.
Delivery and service area
Where do you deliver locally?
We deliver to many addresses in L9T, L9E, and L0P. Use the postal-code checker to see whether we deliver to your area.
How long does local delivery take?
Most local orders arrive in about 1–2 hours after they are confirmed. This is an estimate, not a guarantee. Traffic, weather, distance, payment delays, and busy periods can take longer.
What are your business hours?
Monday–Saturday 10 AM–10 PM and Sunday 10 AM–8 PM. Holiday hours may vary. There is no fixed daily cutoff time.
What is the local order minimum?
The minimum order is $25. Local delivery is free when you spend $40 or more. You will see any delivery fee before you place the order.
When do I get a complimentary sample?
Orders of $40 or more include a complimentary sample selected by the 16 Mile team while supplies last. Orders under $40 do not include a sample.
Do you offer mail order?
Canada Post shipping may be available, depending on your address and the products in your cart. Enter your full address at checkout to see your options.
Payment and order status
How can I pay?
For local delivery, you can pay by e-Transfer or cash when the order arrives. e-Transfer instructions appear after you place the order.
Do I need exact cash?
Please have the confirmed order total ready. The checkout and order confirmation show the exact amount due.
Can I track my order?
Yes. Use the order page or Track Order form with the order number and checkout email.
Can I change or cancel an order?
Contact us immediately. We may be able to help before preparation or dispatch, but changes are not guaranteed once work on the order has started.
What if nobody answers the door?
We cannot leave the order unattended. Contact us immediately. We may be able to try again, but another delivery fee may apply.
Products, quality, and order issues
What do AA, AAA, and AAAA mean?
They are our flower grades. They describe things such as bud structure, trim, aroma, and cure. They do not tell you how strong a product is or how it will make you feel. Read the flower grade guide.
What should I do if something is wrong?
Contact us immediately with your order number and tell us what happened. Keep the product and packaging. If we confirm a problem, we may offer an exchange or store credit under our refund and order-issue policy.
Do you offer change-of-mind refunds?
No. Because of the nature of the products, sales are final unless there is a confirmed product or order issue, subject to rights required by applicable law.
Is the packaging discreet?
Yes. Outer packaging is plain and the local delivery vehicle is unmarked.
Age, accounts, and privacy
How old do I need to be?
You must be 19 or older. If you appear under 25, valid government-issued photo identification showing your date of birth is required before the order can be handed over.
Can the driver leave the order outside?
No. Someone who is 19 or older must receive it. We will not leave an order at a door, lobby, porch, or mailbox.
Do I need an account?
No. Guest checkout is available. An account keeps order history and, when active, reward information together.
What information should I never send by text?
Never send passwords, banking login details, full payment-card numbers, or identification photos. For order help, send the order number and a short description of the issue.
Call or text 437-727-1154 during business hours. If the question is about an existing order, include the order number.