Delivery Policy

Most local orders arrive in about 1–2 hours after they are confirmed. We cannot guarantee a delivery time. Traffic, weather, distance, busy periods, payment delays, and building access can all slow things down.

Service hours

Monday–Saturday: 10 AM–10 PM
Sunday: 10 AM–8 PM
Holiday hours may vary.

There is no daily cutoff time. We accept orders as long as we can safely complete the delivery. Your order confirmation will show an estimate, but it is not a guaranteed arrival time.

How long does delivery take?

We usually deliver within 1–2 hours after the order is confirmed. For e-Transfer orders, that time starts after we receive the payment. Some orders arrive sooner and some take longer. We will do our best to keep you updated if there is a long delay.

What can cause a delay?

• Traffic, collisions, construction, and road closures
• Snow, heavy rain, poor visibility, or unsafe roads
• More orders than usual
• Longer drives to rural addresses
• An e-Transfer we cannot identify
• A missing unit number, buzzer, gate code, or phone number
• Nobody 19 or older available to receive the order

Local delivery area

We deliver to many Milton addresses in L9T, L9E, and L0P. Your full address tells us whether we can deliver to you. Use the postal-code checker, then enter your address at checkout.

Minimum order, delivery fee, and sample

• The products in a local order must total at least $25 before the delivery fee.
• Local delivery is free when the products in the order total $40 or more.
• Orders below $40 show the delivery fee before checkout is completed.
• A complimentary sample is included only on orders of $40 or more, selected by the 16 Mile team while supplies last.

Receiving the order

Someone who is 19 or older must receive the order. Have valid ID ready. The driver may call or text the phone number on the order if they need help finding you. We will not leave an order at a door, porch, lobby, mailbox, or other unattended place.

Missed delivery and address problems

If nobody 19 or older is there, the driver cannot find the address, or we cannot enter the building, the driver may have to leave. Contact us immediately. We may be able to try again, but another delivery fee may apply.

Cash and e-Transfer orders

If you chose cash, have the exact order total ready when the driver arrives. We start preparing e-Transfer orders after we receive the payment. Sending the wrong amount or leaving out your name or order number can cause a delay. Do not write anything else in the transfer message.

Mail order

Canada Post mail order may be offered based on the delivery address and products in the cart. Postal delivery estimates come from the carrier and are not guaranteed by 16 Mile. Tracking and proof-of-age requirements may apply, and packages cannot be treated as an unattended local drop.